The One-Call Board (OCB) has direct authority only over the registered Notification Centers. Violations of the Texas One-Call law by excavators and utilities are under the direct authority of the agencies listed below. However, the OCB can assist in processing any inquiries and/or complaints regarding the Texas One-Call law.

REGULATORY AGENCIES HAVING DIRECT AUTHORITY
One-Call Board of TexasNotification Centers
Public Utility Commission of TexasElectric and Telephone
Railroad Commission of TexasGas and Pipelines
Local city or county governmentCable TV
Local County or District AttorneyExcavator


One-Call Board of Texas
PROCEDURE FOR PROCESSING COMPLAINTS
(This is a general outline only and may be modified at any time)

  1. Complete an Inquiry/Complaint Form, sign and send via mail or fax to the OCB administrative office.
  2. OCB will verify all necessary information is supplied, assign a unique IC number and send an acknowledgment letter to the complainant or close the file if appropriate (i.e. "Information Only").
  3. OCB will send a "Request for Information" letter to the alleged violator via Registered Mail/Return Receipt. The alleged violator has 10 business days after receipt to respond to the allegations.
  4. OCB assembles the IC packet for review by the Compliance Oversight Committee (COC).
  5. COC will review IC packets as needed.
  6. Notify alleged violator and complainant outcome.
  7. If an agreement cannot be reached, the COC will develop a recommendation for consideration by the full One-Call Board at a regularly scheduled and posted public meeting.
    8. The OCB may take any of the following actions:
    • Refer the matter to the appropriate regulatory agency (see above).
    • Dismiss the matter.
    • Re-refer to COC for further discussion.
    • Other action deemed appropriate