Regulatory Authorities

The One-Call Board (OCB) has direct authority only over the registered Notification Centers. Violations of the Texas One-Call law by excavators and utilities are under the direct authority of the agencies listed below. However, the OCB can assist in processing any inquiries and/or complaints regarding the Texas One-Call law.

REGULATORY AGENCIES HAVING DIRECT AUTHORITY
One-Call Board of Texas Notification Centers
Public Utility Commission of Texas Electric and Telephone
Railroad Commission of Texas Gas and Pipelines
Local city or county government Cable TV
Local County or District Attorney Excavator
ONE-CALL BOARD OF TEXAS
If You Need Utility Lines Marked or Located..
Please Call 1-800-545-6005
P.O. Box 9764
Austin, TX 78766
(512) 467-2850, Fax (512) 467-6664
TxAssocHQ@sbcglobal.net

PUBLIC UTILITY COMMISSION OF TEXAS
William B. Travis Bldg., 1701 N. Congress Ave.
P.O. Box 13326, Austin, TX 78711-3326
(512) 936-7000, Fax (512) 936-7120
Customer Complaints (512) 939-7120 or (888) 782-8477
http://www.puc.state.tx.us

RAILROAD COMMISSION OF TEXAS
William B. Travis Bldg., 1701 N. Congress Ave.
P.O. Box 12967, Austin, TX 78711-2967
(512) 463-7288, Fax (512) 463-7161
1-800-227-8392 (outside Austin, TX)
http://www.rrc.state.tx.us